Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your digital good to request a return.

To be eligible for a return, your digital good must be in the same condition that you received it, means that minimal 60% of purchased credits are not used. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected].

If your return is accepted, we’ll send you a notification and refund receipt at your registered email address.

You can always contact us for any return questions at [email protected].

It is possible to exchange your purchased digital good from the ordered plan to other package with an option of upgrade/downgrade. In case of downgrade, you’ll get a difference amount refunded. In case of upgrade, you’ll have to order a new package plan and after we’ll issue a refund for your originally purchased plan.

European Union 3 day cooling off period Notwithstanding the above, if your location is European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your digital good must be in the same condition that you received it, means that minimal 60% of purchased credits are nor used. You'll also need the receipt or proof of purchase.

We will notify you once we’ve received your return request to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].