Refund Policy

This Refund Policy explains when you may request a refund for credit packages and other digital services purchased through GeniusAI.

The Services are operated by Dunatransit Ltd., trading as GeniusAI, with company registration number 01-09-386254 and registered address at Pannonhalmi utca 31, 1118 Budapest, Hungary.

This Refund Policy forms part of our Terms of Service.

Unless expressly stated otherwise during checkout, GeniusAI credit packages are purchased through a one-time payment and do not automatically renew.

Prices exclude applicable taxes unless stated otherwise. Applicable taxes may be calculated and added during checkout.

You may request a refund within 30 calendar days after purchasing a credit package if:

• At least 60% of the purchased credits remain unused;
• The refund request relates to your first purchase of that package;
• The purchase was made directly through GeniusAI;
• The payment has not already been refunded, reversed or disputed;
• Your account has not been suspended for fraud, abuse or a material violation of our Terms of Service; and
• You provide the transaction information reasonably required to verify the purchase.

Approved voluntary refunds are calculated proportionally based on the number of unused purchased credits remaining at the time of the request.

Promotional, complimentary and bonus credits are not included when calculating a refund and have no cash value.

Except where required by applicable law, we do not provide refunds for:

• Credits that have already been used;
• Requests submitted more than 30 days after purchase;
• Packages where more than 40% of the purchased credits have been used;
• Promotional, complimentary, affiliate or bonus credits;
• Dissatisfaction with an AI Output where the Services functioned as described;
• Accidental use of credits after they were correctly added to your account;
• Failure to use purchased credits;
• Account suspension or termination resulting from a violation of our Terms;
• Price differences resulting from later promotions or discounts;
• Currency-conversion charges or fees imposed by your bank; or
• Purchases made through a third-party platform that controls its own refund process.

AI-generated Outputs may not always match your expectations. Differences in artistic style, composition, accuracy or prompt interpretation do not automatically mean that the Services are defective.

If credits are deducted but a generation fails because of a verified technical problem with GeniusAI, we may restore the affected credits to your account.

Before requesting a monetary refund for a technical problem, please contact us and allow us a reasonable opportunity to investigate and correct the issue.

A temporary delay, maintenance period or third-party service interruption does not automatically qualify for a monetary refund if the affected credits remain available for later use.

If you believe you were charged more than once for the same purchase or that a payment was made without your authorization, contact us immediately.

We may request transaction details, account information and other evidence needed to investigate the payment.

You should also notify your bank or payment provider if you believe your payment method has been used without authorization.

If you are a consumer in the European Union or European Economic Area, you may have a statutory right to withdraw from a distance contract within 14 days without giving a reason.

When purchasing immediately supplied digital content or digital services, we may ask you to:

1. Expressly request that supply or performance begin immediately; and
2. Acknowledge that beginning the supply of digital content may cause you to lose your statutory withdrawal right where permitted by law.

For a digital service that has begun but has not been fully performed, you may be required to pay a proportionate amount for the service supplied before withdrawal, where permitted by applicable law and where you requested immediate performance.

Nothing in this Refund Policy limits any refund, withdrawal, repair, replacement or other remedy that cannot legally be excluded.

If the Services are materially defective, unavailable or substantially different from what was promised, you may be entitled to a remedy under applicable consumer law.

Depending on the circumstances, the remedy may include:

• Restoration of incorrectly deducted credits;
• Correction or re-performance of the affected service;
• Replacement credits;
• A price reduction; or
• A full or partial refund.

We may ask you to provide reasonable information demonstrating the problem, such as the generation date, model selected, transaction identifier or screenshots of an error.

Credit packages cannot normally be exchanged after credits have been used.

If you purchased the wrong package and have not used any credits, contact us promptly. At our discretion, we may apply the purchase amount toward another package or refund the original purchase so you can place a new order.

If credits have already been used, any approved adjustment will take that usage into account.

To request a refund, contact us through our contact page and include:

• The email address associated with your account;
• Your transaction or order number;
• The purchase date;
• The package purchased;
• The reason for your request; and
• Any relevant supporting information.

Do not send full payment-card numbers, passwords or other unnecessary sensitive information.

Submitting a request does not guarantee that a refund will be approved.

We will review the purchase, remaining credit balance, account activity and reason for the request. We may ask for additional information where reasonably necessary.

We will notify you when the request has been approved or rejected. If a request is rejected, we will provide an explanation where required by law.

Approved refunds will normally be returned to the original payment method.

We aim to initiate approved refunds within 10 business days. Your bank or payment provider may require additional time to credit the funds to your account.

We are not responsible for delays caused by banks, card issuers or payment processors.

If the original payment method is no longer available, contact us so we can determine whether another lawful refund method is possible.

When a full refund is issued:

• Unused credits associated with the refunded purchase will be removed;
• Your access to features included only with that purchase may end; and
• You must stop using any benefit that was conditional on the refunded purchase.

When a partial refund is issued, the corresponding number of unused credits will be removed from your account.

Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue.

If you initiate a chargeback or payment dispute, we may temporarily suspend the affected account and credits while the dispute is investigated.

Fraudulent or abusive chargebacks may result in account termination and recovery of reasonable costs where permitted by law.

We may update this Refund Policy to reflect changes to the Services, payment practices or applicable law.

Changes will not retroactively reduce mandatory rights or refund eligibility that applied when a completed purchase was made.

The updated version will be published on this page with a revised effective date.

Questions and refund requests may be submitted to: